Items must be returned within the applicable return time window. CEYLONSHOPEE items can be returned within 14 days and non-CEYLONSHOPEE items can be returned within 7 days from the date that the package was delivered.
Item Status
Although the item is delivered to you we may take up to 48 hours to update the status as delivered. Once the status is updated you can initiate the return.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
Conditions for Returns
The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn.
The product must include the original tags, user manuals, warranty cards, freebies, invoices,s and accessories.
The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in CEYLONSHOPEE packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you in between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
Please note that selected items sold on CELON SHOPEE are not eligible for return. Below you find a consolidated list of all non-returnable items.
Category Non-Returnable Items
Fashion Custom-made items, women’s intimate apparel, and men’s innerwear cannot be returned
TVs, Audio & Cameras Movies and Music cannot be returned
Computing & Gaming All software products that are labeled as non-returnable on their product detail pages
Home & Living Custom-made items cannot be returned
Beauty & Health All items in this category
Pet Supplies All items in this category
Digital Goods Digital goods are any goods that are stored, delivered, and used in an electronic format. In this category, Mobile Top Ups and Utility Payments are non-returnable once purchased and delivered, unless it is not of satisfactory quality, or fit for the purpose as described by the seller. Kindly contact us within 24 hours of delivery for issues.
If you have received a non-returnable item that is defective / damaged or incorrect/incomplete, please contact us within 7 days of delivery.
Need help?
Contact us at {email} for questions related to refunds and returns.
